Refund policy

Tri-May Precision Limited - Return and Refund Policy

We want you to be happy with your purchase from Tri-May Precision Limited. If you have any questions about a product please contact us prior to purchasing from us.

Returning an Item:

  • Notify Us: If you need to return an item, please contact us within 30 days of receiving it. Email us at: support@trimayprecision.com with your order number and the reason for the return. Change of mind is not an acceptable reason for refund purposes.
  • Custom/Non-Stock Items and all items with allocated Serial Numbers: Please note that custom-made or non-stock items, plus all items with allocated serial numbers cannot be returned or exchanged. All sales on these items are final upon payment receipt by us.
  • Item Condition: To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.

Return Options:

  • Restocking Fee: A 30% restocking fee will apply to approved returns, unless the item is defective.
  • Our Options: We may offer an exchange, replacement, store credit, or a refund, depending on the situation. Shipping costs are non-refundable, except for faulty items.

Return Process:

  1. Contact Us: Email support@trimayprecision.com with your order number, reason for return and proof of purchase/receipt.
  2. Wait for Approval: Please wait for our approval before sending anything back.
  3. Ship the Item: Once approved, you are responsible for return shipping costs (unless the item is faulty). We recommend using a trackable shipping method.
  4. Inspection & Processing: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund or exchange.
  5. Refunds: Approved refunds will be processed to your original payment method within 14 days.
  6. Replacements: If you're exchanging for a defective or damaged item, we will ship the replacement after receiving the original item.

Important Notes:

  • We are not responsible for items damaged or lost during return shipping.
  • Until we receive the returned item, it is your responsibility.
  • All final sale items are not acceptable as a return item. Any item with a serial number i.e. a rifle action set, does not qualify regarding our refund policy.